Shipping policy
Thank you for choosing Real Skin Retinue for your skincare needs. We value your business and strive to provide the best possible service. Your satisfaction is our top priority.
Refund Policy.
Real Skin Retinue offers the following shipping options for domestic and international orders:
- USA, Canada & Ireland
• Complimentary shipping for all orders
- All other countries:
• A flat rate charge of $10 -$25 applies.- Shipping Rates may change.
- Rate shown at check out.
- Shipping Rates may change.
Please note:
- Real Skin Retinue is not liable for lost or stolen packages after delivery.
- Shipping rates may change.
International Orders
Customs delays or additional fees/taxes are beyond our control. Customers are responsible for any fees incurred. Real Skin Retinue does not issue refunds for customs fees, shipping charges, or order costs if customs fees are refused. Customs processing may delay delivery. If your order is delayed, please contact your local customs office for fee information.
Shipping Times
We aim to dispatch your order within 1-4 business days. Please note that the shipping timeline begins when the package is dispatched, not when the order is placed.
Please Note: US holidays may affect both dispatch and delivery times.
Order Tracking:
Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.
Customer Support:
For any shipping-related inquiries, please contact our customer support team at info@realskinretinue.com. We are here to assist you.
Estimated Delivery Times:
- USA: 3-7 business days
- Canada: 5-10 business days
- International: 10-15 business days